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Question
Why am I not receiving email notifications from eICS?
Answer
There are several possible reasons that you might not receive email notifications. Review these scenarios to identify the cause and find a resolution for your situation.
Cause | Resolution |
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The email address in your eICS user profile is incorrect. |
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Your email application does not recognize the source address for email notifications and is processing the notifications as spam or junk mail. |
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Your organization's firewall is preventing access. | Contact your organization's IT department for assistance, and ask them to allow access for support@juvare.com at the server, firewall, spam filter, or email server level.* |
*Depending on your email application and operating system, use the following instructions to add the eICS email address to your safe sender's list.
For Microsoft® Office® 2003/2007
In Outlook, open the Junk Email Options.
Click Safe Senders. The Safe Senders page opens.
Click Add.
Enter the notification source email address: support@juvare.com
Click OK.
For Microsoft Office 2010
In Outlook, if it is not already open, click Home.
Click Junk, and on the menu, click Junk E-mail Options. The Junk E-mail Options window opens.
Click Safe Senders. The Safe Senders page opens.
Click Add. The Add address or domain window opens.
Enter the notification source email address: support@juvare.com
Click OK. The Add address or domain window closes.
On the Junk E-mail Options window, click OK. The Junk E-mail Options window closes.
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