During an incident, you can easily add a new contact or edit an existing contact from the Incident Dashboard on the Contacts tab.
To add a contact
Tip: If you want the contact to have access to eICS, you must specify a username, phone number, and email address.
-
On the Incident Dashboard, click the Contacts tab.
-
On the bottom of the list, click Add New Contact. The Add Contact window opens.
-
Enter or select this information.
Field | Description |
---|---|
Name |
Contact's first, middle, and last name. |
Organization |
Contact's organization, facility, or agency. |
Resource Type |
Classification of the contact's role in relation to your facility such as Internal - Administration or External - Ambulance / EMS. |
Phone |
Contact's primary phone number and the type: Business, Home, Mobile, or Other. |
Contact's email address. |
-
If you want to enlist the contact in the incident immediately, select Enlist in incident.
-
If the contact should have access to eICS, select Enable user account and enter a Username.
-
In Facility Access, select the contact's role: External Contact, Facility Admin, Facility Staff, or Facility Staff Limited.
-
Click OK.
-
If you selected Enlist in incident, the Enlist in Incident window opens.
-
Select the contact's Availability and Location.
-
As appropriate, select or clear the Send voice notification check box.
-
Click OK.
To edit a contact
-
On the Contacts tab, click the contact's name. The Contact Details window opens.
-
Click Edit. The Edit Contact window opens.
-
Make your changes in all appropriate tabs:
-
General Info / EMail / Phone
-
Address
-
ICS Positions
-
Account Information / Log In
-
Notes
-
Click Save.