having trouble opening a document in the eICS library?
Answer
Review these scenarios to identify the cause and resolution that applies to your situation.
Cause
Resolution
eICS is not designated as a trusted site.
Make *intermedix.com a trusted site. If you need assistance with this, consult your browser's Help.
Microsoft® Internet Explorer® is not the browser you use to access eICS.
eICS is integrated with Microsoft Office® to streamline the process of viewing and editing documents from within eICS. As a result, use of the latest version of Internet Explorer is recommended.
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You can view and edit documents in eICS using other browsers, including Firefox, Chrome, and Safari (if you have installed a compatibility pack/add-on), but with these browsers, you may encounter additional steps when editing documents.
Adobe® Acrobat Reader® is not installed or the installed version is out-of-date and no longer supported.
If you do not have Adobe Acrobat Reader, install the latest version (it is free).
If you have version 8 or earlier of Adobe Acrobat Reader, upgrade to the latest version (it is free).
A pop-up blocker option or program is preventing access to library documents.
In your browser settings, allow pop-ups or add an exception
