Question
Are you having trouble opening a document in the eICS library?
Answer
Review these scenarios to identify the cause and resolution that applies to your situation.
Cause |
Resolution |
---|---|
eICS is not designated as a trusted site. |
Make *intermedix.com a trusted site. If you need assistance with this, consult your browser's Help. |
Microsoft® Internet Explorer® is not the browser you use to access eICS. |
eICS is integrated with Microsoft Office® to streamline the process of viewing and editing documents from within eICS. As a result, use of the latest version of Internet Explorer is recommended.
You can view and edit documents in eICS using other browsers, including Firefox, Chrome, and Safari (if you have installed a compatibility pack/add-on), but with these browsers, you may encounter additional steps when editing documents. |
Adobe® Acrobat Reader® is not installed or the installed version is out-of-date and no longer supported. |
|
A pop-up blocker option or program is preventing access to library documents. |
In your browser settings, allow pop-ups or add an exception to allow eics.intermedix.com. If you need assistance with this, consult your browser's Help. |