If you cannot run a report or the report does not open, refer to the following causes and solutions:
Cause |
Solution |
---|---|
The browser pop-up blocker is preventing the report from opening. |
In order for EMResource to work properly, pop-up blockers must be disabled in your browser or they must be configured with exceptions for your EMResource system at *.intermedix.com. Check your browser's Help system for instructions. |
The report is timing out. |
Try running a series of shorter duration reports. For example, instead of running the report for an entire month, try generating the report for each week of the month. |
You are using Microsoft® Internet Explorer® and its download security settings are incorrect. |
Check the download security settings for Internet Explorer. Downloads may not be enabled by default in newer versions of Internet Explorer. If appropriate, change these settings. |