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Authorized administrators can create new user accounts for the locations they manage.

The location you assign to the user governs their access to provider facilities, patients associated with those facilities, and EMTrack features. Refer to Locations and Roles for more information.

In addition, note the following:

  • If your organization uses more than one of our products, the User Import Search section appears at the top of the page. Refer to Import a User for more information.
  • Middle Name is optional.
  • The Location you select is this new user's default location.
  • The Roles pick list contains only the roles established for the Location you selected.

If the Username already exists within Common Account Management (CAM), when you click Save the page displays a message and the user account is not saved. The Username field is highlighted in red. Either import the user or enter a different username.

To create a user account

  1. On the upper right, click System Settings.
  2. On the left, under Users & Devices, click Users. The Users page opens.
  3. Click New User. The User Administration - Create New User window opens.
  4. Search for the user to verify they do not already exist.
  5. Enter this information.

    Field

    Description

    Username

    User's username; used to log in to the system.

    Password

    User's initial password; used to log in to the system.

    First Name, Middle Name, Last Name

    User's name.

    Organization

    User's organization affiliation.

    Time Zone

    User's time zone.

    Work Phone, Mobile Phone, Text Pager, Email

    User's contact information.

    State, Level, License #

    User's healthcare provider information, such as their level (doctor, nurse, EMT) and license number.

    Location, Role

    User's default location (division) and role at that location.

  6. Click Save.
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