The EMTrack mobile app is a crucial part of the EMTrack offering because it allows you to collect, enter, and track patient data in the field and communicate with the receiving hospital through Incoming Patient Notifications.
Q: How do I change my division or location?
A:
To change your division or location on an iOS device:
- On the lower right, tap the More
- Under Division, tap Change Division.
- Locate the division you want to access and, on that row, tap the arrow.
- Tap the name of the location.
- Tap Done.
To change your division or location on an Android device:
- On the upper left, tap the menu icon.
- Under Division, tap Change Division.
- Locate the division you want to access and, on that row, tap the arrow.
- Tap the name of the division.
- Tap Done.
Q: How do I change my password?
A:
To change your password on an iOS device:
- On the lower right, tap on the More
- Under Preferences, tap Change Password and follow the onscreen directions.
- Click Save.
To change your password on an Android device:
- On the upper left, tap the menu icon.
- Under Preferences, tap Change Password and follow the onscreen directions.
- Click Save.
Q: How do I change my PIN?
A:
To change your PIN on an iOS device:
- On the lower right, tap the More
- Under Preferences, tap Settings.
- Under Login, tap Change PIN and follow the onscreen directions.
To change your PIN on an Android device:
- On the upper left, tap the menu icon.
- Under Preferences, tap Settings.
- Under Login, tap Change PIN and follow the onscreen directions.
Q: How do I create an Incident?
A: To create an incident on iOS and Android devices:
- To create an incident on an iOS or Android device:
Tap the Incidents icon; the Incidents menu opens. - On the upper right, tap Create Incident.
- Select the Incident Type, enter the Incident Information, Contact Information, and Location Information, and then tap Save.
- If you have multiple Incident sites, tap Incident Sites and either select one of the prepopulated options or, at the top, tap Add and enter the site details.
- At the top, tap Done and then tap Save Incident.
Q: How do I edit or end an incident?
A: To edit or end an incident on iOS and Android devices:
- To edit or end an incident on an iOS or Android device:
Tap the Incidents icon; the Incidents menu opens. - Locate and tap the incident you want to edit or delete; the Incident Details page opens.
- Scroll down and tap Edit Incident or End Incident.
Q: How do I view Incoming Patient Notifications (IPNs)?
A: To view and acknowledge IPNs on iOS and Android devices:
- At the bottom, tap the Transports icon; the Transports page opens.
- Locate and tap the transport you want to view; the Incoming Patient Notification page opens.
- Locate the IPN and, on that row take one of these actions.
- To acknowledge the IPN, tap Acknowledge.
- To divert the patient, tap Divert and enter a reason.
- To receive the patient, tap Receive.
Q: How do I read or send a message?
A: To read or send a message on iOS and Android devices:
- On the Incoming Patient Notification (IPN), locate and open the Incoming Patient Details
- Under the triage status, tap the message count bar, the messages open.
- Read the messages and, if necessary, tap Send to send a message.
OR
- On the Messages tab, tap the Messages icon, the messages open.
- Locate and tap the conversation you want to read; the message history opens.
- Read the messages and, if necessary, tap Send to send a message.
Q: How do I open a patient form?
A: To open a patient form on iOS and Android devices:
If you see patient forms, but cannot open them, it is likely that you are logged in at the Division level rather than a Location level. In the mobile app, only users at the Location level can use forms. Navigate to the appropriate location to access the forms.